1. Check for immediate hazards
Avoid standing water around electrical equipment, damaged ceilings and contaminated water. Leave unsafe areas alone.
2. Stop the water source if you can do so safely
Shut off the affected fixture or main water supply when appropriate. Storm and roof leaks may require a different source-control response.
3. Document visible conditions
Photos and notes can help preserve a record of what happened before cleanup changes the scene.
4. Remove accessible water and protect unaffected areas
Prompt removal can limit migration, but do not use ordinary household equipment in contaminated water.
5. Dry more than the visible surface
Walls, floors and cavities may remain wet after puddles disappear. Restoration decisions should follow the actual moisture path.
Talk through the situation by phone
Describe the source of the water, the affected area and whether the water is still entering the property.