Address active exterior entry when conditions are safe
Roof access during storms or wet conditions can be dangerous. Temporary or permanent roof work should be handled safely.
Ceiling stains may be downstream from the roof opening
Water can travel along framing or sheathing before it appears indoors.
Wet insulation and ceiling materials need evaluation
Materials above a ceiling can retain moisture even when dripping has stopped.
Drying should follow the moisture path
The restoration area may include ceiling cavities, wall sections or flooring beneath the leak.
Talk through the situation by phone
Describe the source of the water, the affected area and whether the water is still entering the property.