Stop additional entry when it is safe
Do not climb onto a wet roof or enter a hazardous flooded area. Focus first on personal safety and limiting additional water entry from a safe location.
Outdoor water should be treated cautiously
Water that traveled across exterior surfaces or ground can carry contaminants. Avoid assuming it should be handled like a clean plumbing leak.
Trace damage beyond the visible stain
Stormwater can enter high on a structure and appear elsewhere after traveling through ceilings or walls.
Dry affected assemblies after the source is controlled
Once entry has stopped, wet interior materials still require water removal, drying and repair decisions.
Talk through the situation by phone
Describe the source of the water, the affected area and whether the water is still entering the property.