Start with leak location and repair
The active plumbing leak must be identified and controlled before restoration can progress.
Surface signs may appear away from the source
Warm or damp flooring, staining, swollen baseboards or unexplained moisture can occur where water has migrated from the actual leak.
Floor assemblies need careful evaluation
Different floor systems respond differently to moisture. Water may remain beneath finishes even after the visible surface appears dry.
Drying and repair scope depends on migration
The restoration plan should follow where the water traveled rather than assuming damage is limited to the point directly above the leak.
Talk through the situation by phone
Describe the source of the water, the affected area and whether the water is still entering the property.