Mitigation is the stabilization phase
Source control, water extraction, removal of damaged materials and structural drying are common mitigation activities.
Restoration is the rebuild phase
Once the structure is dry and stable, restoration can include drywall repair, painting, flooring replacement and other finish work.
The phases should connect
Repair work should not conceal unresolved moisture. Drying and contamination issues need to be addressed before affected assemblies are closed.
Scope depends on the loss
Some small losses need little reconstruction. Larger events may involve substantial repair after mitigation is complete.
Talk through the situation by phone
Describe the source of the water, the affected area and whether the water is still entering the property.